Advice & Support
At Vasilok, we believe that reliable support is the foundation of long-lasting customer relationships. That’s why our approach focuses on proactive service, clear communication and reliable solutions, ensuring your organisation runs smoothly with Microsoft Business Central at all times.
Tailored advice for
Business Central
We’re not just here for questions or issues, we also advise on smart ways to use Business Central within your organization. This includes:
- Configuring new functionalities
- Support with updates and integrations
- End-user training
- Technical account management
- Evaluations and strategic input
We think ahead about your business’s future, so your system doesn’t just work well today, but it’s ready for tomorrow too.
Always personal and
expert support
At Vasilok, support is a top priority. While other partners mainly focus on sales, we deliberately prioritise support. We continuously invest in our support department to assist you quickly, personally, and expertly, whether it concerns user questions, technical issues or system optimisation.
Microsoft Partner with a focus on customer satisfaction
As an official Microsoft Dynamics 365 partner, we specialise in implementing, supporting and optimising Business Central. Not satisfied with your current partner? Switching is easier than you think and we’re happy to guide you through it.
Ready for worry-free support?
Whether you’re looking for ongoing guidance or occasional help, with Vasilok, you’re assured of a partner who truly thinks along with you. Contact us today for a no-obligation consultation or a tailored proposal.
Schedule a free consultation
with Rens van Vught or Lars Castelijns
SCHEDULE NOW
Vasilok as your
support partner?
We believe in human service. That’s why you can always call us without going through a menu and we value personal contact. At the same time, we use an efficient ticketing system so your questions are addressed quickly, in a structured way, and with the right priority. You can easily track the status of your request and count on transparent communication from our specialists.
With our clear support agreement (SLA), you get unlimited access to our helpdesk: no surprises afterwards. The SLA includes:
- Support for functional and technical questions
- Assistance with disruptions
- Biannual upgrades to the latest version of Microsoft Dynamics 365 Business Central
This ensures your system remains stable and up-to-date.
A well configured ERP system is essential for continuous process flows. With our Business Central Support package, your organisation keeps running smoothly. Even as it grows or becomes more complex. We help you combine scalability with profitability.
When processes change or new functionalities are added, quick adaptation is crucial. Our experts ensure your employees quickly become familiar with new workflows through hands-on training and guidance. This way, every change is implemented efficiently and effectively.
Microsoft regularly releases updates and enhancements for Business Central. We help you stay informed and advise whether a new release is relevant and valuable for your situation. This way, you can fully leverage the platform’s potential without unnecessary risk.
